Shipping & Returns

SHIPPING RATES & TIMES

We make every effort to dispatch online orders within 24hrs. Orders placed on weekends and public holidays are processed the following business day

DELIVERY TIMES

Please note delivery times are based on orders placed Monday- Fridays.

FREE SHIPPING

Standard local & international shipping is FREE option at checkout if you spend over AU$150.

If order is placed by 2pm AEST delivery to most metropolitan areas of Australian Capital Cities will be next business day.

For other areas please see shipping estimates below.

FLAT RATE SHIPPING

For purchases under AU$150, we charge a flat rate of AU$10 within Australia and New Zealand.

For other international orders, it is a flat rate of AU$20.

DISPATCH & DELIVERY INFORMATION

Once your order is despatched, expected delivery is 2-10 business days within Australian and New Zealand depending on location and purchase time. Please note that there may be delays to shipping during busy periods and public holidays.

Orders for our Australian and New Zealand customers are shipped from our Melbourne Distribution Centre. This means even speedier delivery for you! By placing an order with Naturalis Formae, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to Naturalis Formae. This also applies to any shipments that are refused by you at delivery.

Orders require a signature upon delivery. In the event that no one is present to sign for the parcel, your order will either be left in a safe place or taken to a post office depending on the shipping option you have selected.

If you choose to issue the courier with Authority To Leave so that the order may be delivered without a signature, Naturalis Formae is not liable for any parcels that are lost or stolen upon delivery. Orders shipped to NZ do not have an Authority To Leave option, so all orders will require a signature on delivery.

Please note that shipping charges are non-refundable and we are unable to change your shipping method once you have placed your order. If you have any questions about the delivery of your order, contact the our Customer Care team at [email protected]

INTERNATIONAL ORDERS & CUSTOMS FEES

Once your order is despatched, expected delivery is 5-15 business days depending on country and purchase time. Please note that there may be delays to shipping during busy periods and public holidays.

IMPORT/CUSTOMS DUTIES

Please note, you are responsible for paying any import duties that apply to your country.

TRACKING

Once your order is dispatched you will receive an email with your tracking number. To track your order, simple enter this number into the Australia Post tracking website. This link is also in the email.

Note - delivery times are approximates and may be subject to change.

Returns

Naturalis Formae create and distribute the best quality products available on the market and we want you to be completely satisfied with your purchase. In the unlikely event one of our products does not meet your expectations & requirements, you may return the product, provided it is in its original condition and unused for a refund/ credit of the purchase price within 7 days from the date of purchase. Please email us at [email protected] and include your order and/or invoice number and we will send you instructions on how to return the item.

Please note:

It can take up to 7 days after the first transaction and then 2 days in subsequent transactions from the time your return is received to process your refund. Only products purchased from the Naturalis Formae online store will be accepted for return. If you have purchased a Naturalis Formae products from another online store or retailer, please contact them directly.

Please be advised we do not cover postage costs on change of mind or allergic reaction returns.